{"id":7569,"date":"2020-10-15T18:01:35","date_gmt":"2020-10-15T16:01:35","guid":{"rendered":"https:\/\/ideanatale.com\/?page_id=7569"},"modified":"2023-08-24T12:25:24","modified_gmt":"2023-08-24T10:25:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/ideanatale.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7569\" class=\"elementor elementor-7569 elementor-6606\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93fd812 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"93fd812\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9cf21a7\" data-id=\"9cf21a7\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-736917f elementor-widget elementor-widget-text-editor\" data-id=\"736917f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>DELIVERIES<\/h4><ul><li><a href=\"#deliveries\">How are the transport costs calculated?<\/a><\/li><li><a href=\"#deliveries\">Do you ship all over the world?<\/a><\/li><li><a href=\"#deliveries\">How long will the goods be delivered to me?<\/a><\/li><\/ul><h4>PAYMENTS<\/h4><ul><li><a href=\"#payments\">Are payments on ideanatale.com safe?<\/a><\/li><li><a href=\"#payments\">What payment methods do you accept?<\/a><\/li><li><a href=\"#payments\">Do you accept cash on delivery?<\/a><\/li><li><a href=\"#payments\">Can I pay with my Postepay?<\/a><\/li><li><a href=\"#payments\">Can I make the payment through a Postepay Top-up?<\/a><\/li><li><a href=\"#payments\">I made a payment by bank transfer in advance but the order has not yet been paid, why?<\/a><\/li><\/ul><h4>PERSONAL DATA<\/h4><ul><li><a href=\"#personaldata\">Can I delete my personal account from your website?<\/a><\/li><\/ul><h4>ORDER MANAGEMENT<\/h4><ul><li><a href=\"#ordermanagement\">Where can I find my order number?<\/a><\/li><li><a href=\"#ordermanagement\">Is it possible to make a change to my order?<\/a><\/li><li><a href=\"#ordermanagement\">Can i cancel my order?<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-16efe83\" data-id=\"16efe83\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e517c3 elementor-widget elementor-widget-text-editor\" data-id=\"7e517c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>ORDER PROCESSING AND SHIPPING<\/h4><ul><li><a href=\"#orderfulfillment\">When do i receive my order?<\/a><\/li><li><a href=\"#orderfulfillment\">Where can I find the Tracking Number?<\/a><\/li><\/ul><h4>AFTER SALES<\/h4><ul><li><a href=\"#aftersales\">What should I do when my package arrives?<\/a><\/li><li><a href=\"#aftersales\">Is the courier waiting for me to open the package?<\/a><\/li><li><a href=\"#aftersales\">How do I proceed in case of problems?<\/a><\/li><\/ul><h4>REFUND<\/h4><ul><li><a href=\"#refund\">How can I use the right of withdrawal?<\/a><\/li><li><a href=\"#refund\">In which cases will 100% of the refund not be returned?<\/a><\/li><li><a href=\"#refund\">When is the money refunded?<\/a><\/li><li><a href=\"#refund\">Do I have to pay to send the product back?<\/a><\/li><\/ul><h4>WARRANTY<\/h4><ul><li><a href=\"#warranty\">How does the warranty work?<\/a><\/li><li><a href=\"#warranty\">What is not included in the warranty?<\/a><\/li><li><a href=\"#warranty\">When the warranty is void?<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2fe19b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2fe19b\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e540e0\" data-id=\"5e540e0\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a8b670 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5a8b670\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11722cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11722cc\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b7bdbb\" data-id=\"2b7bdbb\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-651129f elementor-widget elementor-widget-menu-anchor\" data-id=\"651129f\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\nbody.elementor-page .elementor-widget-menu-anchor{margin-bottom:0}<\/style>\t\t<div id=\"deliveries\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79b9c2e animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"79b9c2e\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63c2d6c\" data-id=\"63c2d6c\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-580b868 elementor-widget elementor-widget-text-editor\" data-id=\"580b868\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>DELIVERIES<\/h4><p><span style=\"text-decoration: underline;\"><b>How are the transport costs calculated? <\/b> <\/span><\/p><p>The transport costs are calculated automatically based on the value of the products purchased. You can make an estimate of the shipping costs and the delivery time in the cart section at checkout.<\/p><p><span style=\"text-decoration: underline;\"><b>Do you ship all over the world? <\/b> <\/span><\/p><p>Sincerely, we can ship products anywhere in the world. To know in advance the shipping costs and then proceed with the order it is necessary to send an e-mail to <a href=\"mailto:info@ideanatale.com\"> info@ideanatale.com <\/a> indicating the following data: product, quantity and shipping address.<\/p><p><span style=\"text-decoration: underline;\"><b>How long will the goods be delivered to me?<\/b><\/span><\/p><p>Order fulfillment and delivery times are indicated in the description of each product in our catalog. It must be considered that the times indicated are indicative and correspond to working days, excluding weekends and holidays.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd7dfbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd7dfbe\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f7ce6\" data-id=\"97f7ce6\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47e14e5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"47e14e5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-834b36a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"834b36a\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a6f57f\" data-id=\"1a6f57f\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4c24a5 elementor-widget elementor-widget-menu-anchor\" data-id=\"b4c24a5\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"payments\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d18e9a animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"7d18e9a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75885d7\" data-id=\"75885d7\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-405b609 elementor-widget elementor-widget-text-editor\" data-id=\"405b609\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>PAYMENTS<\/h4><p><span style=\"text-decoration: underline;\"> <b> Are payments on ideanatale.com safe? <\/b> <\/span><\/p><p>Payments are made through the use of PayPal and Stripe payment gateways which ensure SSL encrypted transactions that prevent the transaction itself from being falsified, intercepted or modified. ideanatale.com will never be aware of your credit card details as transactions are handled by PayPal and Stripe but has the right to request a copy of the identity document and credit card from its customers in case of problems.<\/p><p><span style=\"text-decoration: underline;\"> <b> What payment methods do you accept? <\/b> <\/span><\/p><p>The payment methods accepted are: Credit card, Paypal, Bank transfer in advance.<\/p><p><span style=\"text-decoration: underline;\"> <b> Do you accept cash on delivery? <\/b> <\/span><\/p><p>We are sorry but it is not possible to pay cash on delivery.<\/p><p><span style=\"text-decoration: underline;\"> <b> Can I pay with my Postepay? <\/b> <\/span><\/p><p>Of course, the Postepay credit card is part of the Visa circuit accepted by our site. Rechargeable credit cards are accepted if with Visa, Mastercard and Maestro.<\/p><p><span style=\"text-decoration: underline;\"><b>Can I make the payment through a Postepay Top-up? <\/b> <\/span><\/p><p>We do not accept Postepay top-ups.<\/p><p><span style=\"text-decoration: underline;\"> <b> I\u00a0made a payment by bank transfer in advance but the order has not been paid yet, why? <\/b> <\/span><\/p><p>Bank transfers take a few days to be credited to the recipients&#8217; current accounts, so we wait for the total order amount to be credited to our current account before confirming the order and proceeding with processing.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d17362 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d17362\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d99bec\" data-id=\"8d99bec\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5c3ed8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d5c3ed8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8964ec1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8964ec1\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ff853c\" data-id=\"2ff853c\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a07d440 elementor-widget elementor-widget-menu-anchor\" data-id=\"a07d440\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"personaldata\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d015396 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"d015396\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bb6614\" data-id=\"3bb6614\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17812bf elementor-widget elementor-widget-text-editor\" data-id=\"17812bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>PERSONAL DATA<\/h4>\n<p><span style=\"text-decoration: underline;\"> <b> Can I delete my personal account from your website? <\/b> <\/span><\/p>\n<p>Yes, of course you can cancel your registration on our website, to proceed you must send an email to <a href=\"mailto:info@ideanatale.com\"> info@ideanatale.com <\/a> from the email address associated with your account during registration by indicating as the Subject of the email &#8220;Account Closure Request&#8221; and entering your Name, Surname and Username in the message.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c46b5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c46b5a\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17cec4c\" data-id=\"17cec4c\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b562d45 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b562d45\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be4ef71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be4ef71\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a712621\" data-id=\"a712621\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eaa959 elementor-widget elementor-widget-menu-anchor\" data-id=\"9eaa959\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ordermanagement\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd9ecba animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"fd9ecba\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b71789\" data-id=\"6b71789\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cbc261 elementor-widget elementor-widget-text-editor\" data-id=\"9cbc261\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>ORDER MANAGEMENT<\/h4><p><span style=\"letter-spacing: 0px;\"> <b> <u> Where can I find my order number? <\/u> <\/b> <\/span><\/p><p>You can find your order number both in your personal area &#8220;My Account&#8221; in the &#8220;Orders&#8221; section and in the email we sent you as confirmation of receipt of your order and in the invoice.<\/p><p><b> <u> Is it possible to make a change to my order? <\/u> <\/b><\/p><p>You can request a change to your order only if it has not yet been processed. To request a change to an order, you must send an e-mail to <a href=\"mailto:info@ideanatale.com\"> info@ideanatale.com <\/a>, from the email address associated with your account during registration , indicating the Order number and the desired modification.<\/p><p><b><u>Can I cancel my order? <\/u> <\/b><\/p><p>The User can request the cancellation of an order only if it has not already been \u201cpacked\u201d or \u201cfulfilled\u201d. To request the cancellation of an order, you must send an e-mail to <a href=\"mailto:info@ideanatale.com\">info@ideanatale.com<\/a> , from the email address associated with your account during the purchase, indicating the Order number. Idea Natale will refund any amount received within 5 working days from the date of receipt of the request.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d3709b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d3709b\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c59fa24\" data-id=\"c59fa24\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0555f15 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0555f15\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-911faf1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"911faf1\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-798063e\" data-id=\"798063e\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d9e27e elementor-widget elementor-widget-menu-anchor\" data-id=\"1d9e27e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"orderfulfillment\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-515f274 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"515f274\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1b4c30\" data-id=\"a1b4c30\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b4789 elementor-widget elementor-widget-text-editor\" data-id=\"b8b4789\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>ORDER PROCESSING AND SHIPPING<\/h4>\n<p><span style=\"text-decoration: underline;\"> <b> When do I receive my order? <\/b> <\/span><\/p>\n<p>If the status of your order is &#8220;Completed&#8221; it means that it has been shipped and you will receive it within 72 working hours; in this case you will have already received an e-mail containing an update of the status of your order and the tracking number. If your order is &#8220;On Hold or Processing&#8221; you will receive notification of fulfillment as soon as your order is available.<\/p>\n<p>N.B. We are doing everything we can to ensure on-time delivery but due to the complex transport situation of the covid-19 pandemic, there may be delays in shipments.<\/p>\n<p><span style=\"text-decoration: underline;\"> <b> Where can I find the Tracking Number? <\/b> <\/span><\/p>\n<p>The shipping number (Tracking Number) will be sent to you by e-mail once the order has been processed, you can also find it by accessing the personal area &#8220;My Account&#8221; in the &#8220;Orders&#8221; section by viewing the order concerned .<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ba01d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ba01d3\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc357c1\" data-id=\"bc357c1\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f945f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d3f945f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b1e29f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b1e29f\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-497e7ce\" data-id=\"497e7ce\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f42819e elementor-widget elementor-widget-menu-anchor\" data-id=\"f42819e\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"aftersales\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2289cd animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"b2289cd\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8eb17b\" data-id=\"d8eb17b\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b5a86e elementor-widget elementor-widget-text-editor\" data-id=\"1b5a86e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><b style=\"letter-spacing: 0px;\"> AFTER SALES <\/b><\/h4><p><b style=\"letter-spacing: 0px; color: # 777777; font-size: 14px;\"> <u> What should I do when my package arrives? <\/u> <\/b><\/p><p class=\"MsoNormal\">First of all check that the number of packages received coincides with those sent. Then, check each package externally to see if there are any signs of possible blows or manipulations, such as: barrel, dents, holes, boxes in bad condition or any signs that could suggest that the goods may have been damaged. It is mandatory to leave a signature on the courier&#8217;s delivery note, whether on paper or on a PDA &#8220;Accepted subject to inspection because the package is visibly deteriorated&#8221;, if these signs are present. Not signing a package with the aforementioned wording and subsequently presenting photos showing that there was visible damage on it, will automatically be grounds for refusing the practice.<\/p><p><span style=\"letter-spacing: 0px;\"> <b> <u> Is the courier waiting for me to open the package? <\/u> <\/b> <\/span><\/p><p>Under no circumstances will the courier wait or allow you to open the package before signing the delivery.<\/p><p><span style=\"letter-spacing: 0px;\"> <b> <u> How do I proceed in case of problems? <\/u> <\/b> <\/span><\/p><p>On ideanatale.com you have 48 hours from receiving the order to report a problem with the order received. You will need to submit all necessary documents exactly as they will be requested. Sending wrong, inaccurate documents, or the absence of them, will cancel the possibility of any type of complaint and the practice will be eliminated.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-534cdc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"534cdc6\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e094538\" data-id=\"e094538\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5fef30 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f5fef30\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54e80d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54e80d1\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70c2983\" data-id=\"70c2983\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86941d4 elementor-widget elementor-widget-menu-anchor\" data-id=\"86941d4\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"refund\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf90059 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"bf90059\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-793346b\" data-id=\"793346b\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a714e4c elementor-widget elementor-widget-text-editor\" data-id=\"a714e4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>REFUND<\/h4><p><b style=\"letter-spacing: 0px; color: # 777777; font-size: 14px;\"> <u> How can I use the right of withdrawal?<br \/><\/u> <\/b><\/p><p><span style=\"letter-spacing: 0px;\"> Private customers can exercise the right of withdrawal, provided that the product is returned intact and complete in all its parts including the accessories. You can exercise this right within 14 days of receipt of the goods by means of an explicit declaration sent to <a href=\"mailto:info@ideanatale.com\"> info@ideanatale.com <\/a> or in any other equivalent form. The goods must be returned within 14 days in the original and intact packaging. Shipping is at the expense of the customer. <\/span><\/p><p><span style=\"text-decoration: underline;\"> <b> In which cases will 100% of the refund not be returned?<br \/><\/b><\/span><\/p><p>&#8211; If the product shows clear signs of misuse, unjustified damage or arrives in poor condition;<br \/>&#8211; If the product is delivered without packaging, with damaged packaging or with transport labels that make the &#8216;unusable packaging 50% of the value of the product will be discounted;<br \/>&#8211; If the product is delivered with missing parts or accessories or the description of the accident is not real, the product will not be refunded.<br \/>NB : No refunds will be made for products returned to ideanatale.com that are not defective or whose description of the incident is not real. They will be stored in our warehouse and you will receive a notice, you will have 7 days to confirm if you want the products to be returned to you, after paying the shipping costs. If we do not receive any confirmation within 7 days, the products will be destroyed in a recycling center and ideanatale.com will not, under any circumstances, accept any claims for the products.<\/p><p><span style=\"text-decoration: underline;\"> <strong> When is the money refunded? <\/strong> <\/span><\/p><p>Once the goods arrive at our warehouses, and after having checked them, the amount will be refunded. It must be borne in mind that in some cases and based on the products returned, the refund operation could take several days to evaluate the goods received.<\/p><p><span style=\"text-decoration: underline;\"> <strong> Do I have to pay to send the product back? <\/strong> <\/span><\/p><p>Yes, the shipping costs and the assignment to a courier for the return of the goods at ideanatale.com are charged to the customer.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f53e8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f53e8a\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5b8bad\" data-id=\"d5b8bad\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1c2cb3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c1c2cb3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd25ca6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd25ca6\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4735781\" data-id=\"4735781\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d81356 elementor-widget elementor-widget-menu-anchor\" data-id=\"2d81356\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"warranty\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75f9695 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"75f9695\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc0627d\" data-id=\"bc0627d\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7d2a85 elementor-widget elementor-widget-text-editor\" data-id=\"e7d2a85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><b style=\"letter-spacing: 0px;\"> WARRANTY <\/b><\/h4><p><b style=\"letter-spacing: 0px; color: # 777777; font-size: 14px;\"> <u> How does the warranty work?<br \/><\/u> <\/b><\/p><p>All products sold by ideanatale.com are covered by a 24-month warranty (or 12 months if the customer purchases with a VAT number) for lack of conformity, pursuant to Legislative Decree no. 206\/05.<\/p><p><span style=\"letter-spacing: 0px;\"> <b> <span style=\"text-decoration: underline;\"> What is not included in the warranty? <\/span><br \/><\/b><\/span><\/p><p>Defects caused by neglect, shock, misuse, tampering, incorrect voltage or installation or wear and tear are not included.<\/p><p><span style=\"text-decoration: underline;\"> <span style=\"letter-spacing: 0px;\"> <b> When the warranty is void? <\/b> <\/span> <\/span><\/p><p>&#8211; If a detail of the warranty or proof of purchase is modified, altered or replaced; and \/ or<br \/>&#8211; If the identification number or the guaranteed product is tampered with or repaired, without prior authorization from the Technical Service.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DELIVERIES How are the transport costs calculated? Do you ship all over the world? How long will the goods be delivered to me? PAYMENTS Are payments on ideanatale.com safe? What payment methods do you accept? Do you accept cash on delivery? Can I pay with my Postepay? Can I make the payment through a Postepay [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.0 (Yoast SEO v21.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Idea Natale<\/title>\n<meta name=\"description\" content=\"Here you will find the answers to all the most frequently asked questions, and if you don&#039;t find the answer you are looking for remember that you can always contact us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ideanatale.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"Here you will find the answers to all the most frequently asked questions, and if you don&#039;t find the answer you are looking for remember that you can always contact us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ideanatale.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Idea Natale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ideanatalecom\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-24T10:25:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ideanatale.com\/image_data\/cover_img_home-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ideanatale.com\/en\/faq\/\",\"url\":\"https:\/\/ideanatale.com\/en\/faq\/\",\"name\":\"Frequently Asked Questions - 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